Shipping & Returns
Delivery Charges & Timeframes
We charge a standard shipping rate of $6.50 per parcel via tracked courier. However, if you spend over $100 then delivery is free.
There is no extra charge for Rural Delivery
Please let us know if you would prefer to sign for your parcel or if you are happy for it to be left in a safe place at your property.
Parcels will be sent from Auckland, New Zealand, after your payment has been confirmed.
If your address is Rural Delivery it may delay the parcel by a day or two - this depends on your local driver.
Sorry no delivery currently to the Hauraki Gulf Islands (such as Waiheke Island), Stewart Island or Chatham Island.
If you would like your order sent anywhere other than New Zealand please email us for a quote.
All returns must be placed within 12 days of the purchase date.
We believe in the quality of our products and hand check all garments before sending anything out to our customers. However, in the slim chance you do receive something from us that is flawed, dirty or faulty we will pay for the return shipping of the item and either arrange a full refund or an exchange - whichever you would prefer. Refunds or exchanges will not be accepted if the faulty item has been caused by the customer.
Refunds are not available on sale goods.
If for any reason you simply change your mind on your order, we will be happy to exchange it for up to two weeks. The garments must be in brand new condition and have the original labels still attached. You will be responsible to pay for the return shipping of the item. No exchange will be arranged until we have received the returned item. Please note that we can not refund you for any shipping costs that you may have been charged with your original order.
Exchanges are not available on sale goods.
Please contact us on email@example.com for all returns and exchanges. Returns and exchanges are to be sent to You, Me & Baby, 9 Duke Street, Riverhead, Auckland, 0820.